Credit Card Payments
Refunds appear on your statement within 7-10 business days after approval. Processing times may vary by bank.
Refund Policy
We want you to feel confident about your investment in seasonal financial planning education. Here's everything you need to know about our refund process and eligibility.
Last Updated: January 2026 | Effective Date: January 2026
Understanding Your Refund Rights
At lurexathion, we're committed to providing quality seasonal financial planning education. If our learning program doesn't meet your expectations within the specified timeframe, we've established a straightforward refund process.
This policy applies to all educational services offered through lurexathion.com, including our comprehensive seasonal financial planning courses and related learning materials.
Refund Eligibility Criteria
You may qualify for a refund based on these conditions. Each request is reviewed individually to ensure fairness.
Early Withdrawal Window
Full refunds are available if you withdraw within 14 days of program commencement and have accessed less than 20% of course materials.
Technical Issues
If platform technical problems prevent access to learning materials for more than 72 consecutive hours, partial refunds may apply.
Program Cancellation
Should lurexathion cancel or substantially modify a program, enrolled participants receive full refunds within 14 business days.
Medical Circumstances
We consider refund requests due to serious medical situations on a case-by-case basis with appropriate documentation.
How to Request a Refund
Our refund process is designed to be transparent and efficient. Follow these steps to submit your request.
1
Contact Our Support Team
Email info@lurexathion.com with "Refund Request" in the subject line. Include your full name, enrollment date, and reason for the request.
2
Provide Supporting Details
Submit any relevant documentation, such as medical certificates or proof of technical issues. This helps us process your request accurately.
3
Await Review Response
Our team reviews all requests within 5 business days. You'll receive an email confirming whether your refund has been approved.
4
Receive Your Refund
Approved refunds are processed within 10 business days and returned via your original payment method.
Processing Times and Methods
Understanding when and how you'll receive your refund helps set realistic expectations.
Typical Refund Timeline
Bank Transfer Payments
Direct bank refunds typically process within 5-7 business days to the account used for original payment.
PayPal Transactions
PayPal refunds are usually available in your account within 3-5 business days of approval notification.
Partial Refund Situations
Some circumstances qualify for partial rather than full refunds. Here's when this applies:
Mid-Program Withdrawals
If you withdraw after the 14-day period but before completing 50% of the program, you may receive a prorated refund minus a $150 administration fee. This reflects the resources allocated to your learning journey and materials accessed.
Certificate Programs
Once assessment materials have been submitted or graded, refunds are generally not available for that specific module. However, unused portions of multi-module programs may qualify for partial refunds.
Bundled Packages
If you purchased a bundled learning package and completed certain components, refunds apply only to unaccessed courses within the bundle at their individual pricing.
Non-Refundable Items
While we strive to be fair and flexible, certain items cannot be refunded once accessed or used:
- Downloadable resources and templates after they've been downloaded
- One-on-one consultation sessions after they've occurred
- Physical materials shipped to your address
- Third-party certification exam fees
- Programs completed beyond 60% of total duration
Payment Method Considerations
Different payment methods have varying refund processing characteristics.
Credit Cards
Most common method. Refunds return to the original card used for purchase.
Debit Cards
Similar to credit cards. Processing may take slightly longer depending on your bank.
Bank Transfers
Refunds process to the originating account. Please ensure account details remain current.
Digital Wallets
PayPal and similar services receive refunds quickly. Check your wallet for confirmation.
Special Circumstances
Life happens, and sometimes extraordinary situations require flexibility beyond standard policy parameters.
Medical Emergencies
If a serious medical condition prevents you from continuing your studies, we'll work with you to find a solution. This might include refunds, program transfers, or extended access depending on the situation. Medical documentation from a registered healthcare provider is required.
Natural Disasters
For participants affected by natural disasters or emergency situations in Australia, we offer extended withdrawal periods and flexible refund arrangements. Your safety and wellbeing come first.
Program Quality Issues
If you experience significant quality concerns with course content or instruction, please contact us immediately. We take these matters seriously and will investigate promptly. Depending on findings, this may result in full refunds even outside standard timeframes.
Refund Request Documentation
To process your refund efficiently, please include these details in your request:
- Full name as appears on enrollment
- Email address used for registration
- Program name and enrollment date
- Transaction or order number
- Detailed explanation of refund reason
- Supporting documentation if applicable
- Preferred contact method for follow-up
Disputes and Appeals
If your refund request is declined and you believe this decision was incorrect, you have the right to appeal.
Submit your appeal in writing to info@lurexathion.com within 14 days of receiving our decision. Include any additional information that supports your case. A senior team member will review your appeal independently and respond within 10 business days.
We're committed to fair treatment and will carefully consider all perspectives before making final decisions.
Changes to This Policy
We may update this refund policy periodically to reflect changes in our programs or Australian consumer law requirements. Any changes will be posted on this page with an updated effective date.
For programs already enrolled before policy changes, the terms in effect at the time of your enrollment will apply to your specific refund eligibility.
Questions About Refunds?
Our team is here to help you understand your options and navigate the refund process. Don't hesitate to reach out if anything is unclear.
Contact Support Team